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Everything Is A Process, by Michael Weekes
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EVERYTHING IS A PROCESS takes the reader on a journey of continuous improvement of their organization. The book breaks down improvement into steps, allowing them to acquire one skill at a time. Starting with a review of what a process and models are the reader becomes aware of how all work is a processes, including customers, suppliers, inputs, outputs and requirements. Next, the story evolves to include a review of business frameworks, to help articulate the roles of strategy, planning, governance and execution, in order to achieve processes which deliver value to the customer. Finally, the concepts and tools associated with continuous improvement: defining the problem, measuring performance, analyzing root causes and taking improvement action are revealed. The book takes the challenging goal of goal of improvement and breaks it down into easy-to-handle steps, providing the guidance and confidence needed to make the journey into improvement. It provides a systematic methodology to make improvement a reality. Written for the business improvement novice, the book leverages the author's twenty year experience in helping organizations improve efficiency and effectiveness. The book uses the journey from couch potato to marathon finisher as a metaphor for an organizations trip from struggling firm to competitive performer. In just 106 pages, the book is concise; brief enough to be enjoyed on a weekend or a long flight. Concepts covered include: Six sigma Lean theory Theory of constraints Process models Business frameworks Enterprise architecture Workflow models Project management Problem definition Root cause analysis Metrics Measures Performance Planning Strategy Governance Operations Value chain Supply chain Product development Customer relations Cause and effect 5S Quality Cost Delivery Fulfillment Process analysis Process improvement Business process SIPOC Roles and responsibilities Written for any organization, the book provides value to healthcare, military contractor, manufacturing, insurance, financial services, tourism, travel, utility, agricultural, automotive or any other private or publicly owned firm. It helps profit and not-for-profit firms improve stakeholder, employee, benefactor and customer satisfaction. This is an affordable guide that has content found in other publications that focus on either process analysis, process improvement, six sigma, lean or enterprise architecture, but offers most of what all these individual domains offer for less than the cost of any one publication.
- Sales Rank: #7888222 in Books
- Published on: 2009-01-09
- Dimensions: 9.00" h x .30" w x 6.00" l,
- Binding: Paperback
- 106 pages
Review
Our organization, Cleva Technologies offers a product to survey customers about their experience in various client locations. Both we and our client struggled to find the right questions to help the client understand the voice of the customer and the critical characteristics of their products and services. Through EVERYTHING IS A PROCESS, Mike Weekes and Whataboutquality help us and our client understand the connection between our X-it Poll survey questions and their business processes, narrowing the gap between what they deliver and what their customers require. Whataboutquality helps assure our success by helping our client improve the way they work, supporting the value of our solutions. --Steven Leone, CTO, Cleva Technologies
We use EVERYTHING IS A PROCESS as part of the orientation package we give to all our new employees to orient them in our quality culture. It's short and simple and covers our mission and vision of a culture based on continuous process improvement. I would recommend it to any professional. --Jim Sutton, Director of Operations, Monosystems
We used EVERYTHING IS A PROCESS to guide us in our initial strategic planning event. It gave us a simple series of steps to follow to turn our goals into measurable objectives. Now we have a game plan we can review quarterly to see if we are on track and make any changes as required to assure success. --Phyllis Gerber, MD
About the Author
Known as the Couch-Potato-Turned-Marathoner, Mike specializes in leading organizations toward excellence. Using his experience with six sigma, lean, business process analysis and improvement and other tools, he has led healthcare, bioscience, telecom, automotive, utility and military contractor organizations along the quality improvement journey. Originally from Buffalo, NY, Mike parlayed his Industrial Engineering and Statistics education into a position as manufacturing engineer. Beginning his career with Raytheon, he developed smart munitions manufacturing processes and introducing new technologies including surface mount high density electronics. After attending the Crosby Quality Program and facilitating small teams in the plan-do-check-act improvement process, he strengthened his bag of tricks. With exposure to Lean Principles and Value Stream Mapping, he strengthened his abilities, identifying and attacking waste and non-value-added work and its causes. Mike applied what he learned to help reduce manufacturing cycle times from weeks to days, introducing better work instructions and job aids, improving quality, on-time delivery and employee involvement. Later he continued his education through Motorola s Six Sigma Black Belt Program, applying the define, measure, analyze, improve and control (DMAIC) strategy to make cellular telephones better, cheaper, faster. Mike helped Lockheed Martin find reliable replacements to expensive, heavy electronics in order to meet the goals of producing leading edge military-level hardware within a commercial environment. Mike managed the technology roadmap and ran experiments to prove the reliability of new designs, processes and components to keep John Deere ahead of the competition. He recently moved into the Healthcare arena and other service-related industries to apply those same business process improvement tools used earlier in manufacturing. He understands the business process analysis and enterprise architecture arena. He plays the role of analyst or facilitator, helping teams within an organization first acquire the knowledge and know-how, and then guides them in applying the tools. Mike is a contributor to the Value Chain Group and helped develop a working methodology for the value reference model (VRM) representing success for General Motors, AMD and Proctor & Gamble. As a certified Enterprise Architect (TOGAF 11/08) Mike has helped several firms sort out their high-level business framework. Whether its strategic planning, new technology introduction, cost reduction or quality/business process improvement, Mike has the experience and knowledge to take your team on the journey. Let him help you map out your path and then lead you toward the goals you have, in order to delight your customers.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Very disappointing purchase!
By M. Keihl
As a process person, I had very high expectations for this book ... and they were dashed. My copy was missing 2 of the 10 illustrations, and it had so many typos that I found it a distraction. The treatment of the subject matter had no depth, and no ideas were fully developed; I am a slow reader, and it took me less than 2 hours to read. I contacted the author several weeks ago via his website to express my dissatisfaction, and he has yet to respond (the site said I should hear from him in a couple of days). This was a self-published work that had no names provided in the glowing reviews. Ironically, I consider this money well spent because I have learned a valuable lesson about purchasing books online! I purchased "The Hitch-hiker's Guide to Lean" at the same time, and I thought it was great.
1 of 1 people found the following review helpful.
Ilustrationa are missing
By Nayden Kinov Iliev
This is book as about processes and illustrations and diagrams are extremely important. Unfortunately the are broken and unreadable.
0 of 0 people found the following review helpful.
Poor quality electronic conversion
By Amazon Customer
I bought the Kindle version.
The conversion process totally destroyed all the diagrams, flow charts etc. As well as the layout of the print.
That makes it a waste of money, right
Still waiting for a refund.
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